Returns and Refund Policy

Last updated: August 26, 2026

At The Hazelwood Sisters, we want you to feel comfortable shopping with us. This Returns and Refund Policy explains how returns, refunds, size swaps, and our 60-day guarantee work. This policy applies to purchases made through thehazelwoodsisters.com.

Our 60-day guarantee

If something isn't quite right, contact us within 60 days of receiving your order at info@thehazelwoodsisters.com. Please include your full name, order number, the email address used for the order, the reason, and clear photos if the item is damaged, faulty, or incorrect. One of us will review your request and reply with the next steps.

Wrong size? The easy way to fix it

If your item doesn't fit, the simplest option is a size swap. Keep the piece you received, and we'll ship you the correct size. You only cover the $11.95 shipping for the replacement. We do it this way because sending garments back and forth across the world is wasteful, and we'd rather get the right size to you than have the first one make a long trip back. Just email us and one of us will sort it out.

Prefer a refund?

If you'd rather return your order for a refund, you can. Please contact us first at info@thehazelwoodsisters.com. Do not send anything back before contacting us, as all returns must be approved and we'll provide the correct return address. In most cases, returns must be sent directly to our supplier, which is located in China.

For change-of-mind returns, size changes, or items that are no longer wanted, the customer is responsible for the return shipping costs. We recommend a tracked shipping service. A refund can only be processed after the returned item has been received and confirmed at the return location. If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.

Condition of returned items

To be eligible for a return, the item should be unworn, unwashed, unused, in its original condition, and with tags and packaging where possible. Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks, or alterations may not be accepted.

Items that may not be eligible for return

Some items may not be eligible for change-of-mind returns, including gift cards, final sale items where clearly stated, personal or hygiene-related items, items that have been worn, washed, or used, and items returned without approval.

Faulty, damaged, or incorrect items

If your item arrives damaged, faulty, or incorrect, contact us as soon as possible at info@thehazelwoodsisters.com with your order number, a description of the issue, and clear photos of the item and packaging. We'll review it and work with you on a suitable solution, at no extra cost to you.

Refund processing

Once your return is received and approved, we'll notify you by email. Approved refunds are processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Order cancellations

If you need to cancel, contact us as soon as possible at info@thehazelwoodsisters.com. If your order hasn't yet been processed or shipped, we'll do our best to cancel it. Once processed or shipped, cancellation may no longer be possible.

Contact us

For return, refund, or order questions, contact us at info@thehazelwoodsisters.com